RefundsandReturnPolicy

Refunds and Return Policy

1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Adar Guarantee Period as stated in the Terms of Service.

1.2 Adar Guarantee is a service provided by Adar, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Adar Guarantee.

1.3 Refunds

You have the right to a refund for a cancelled Order only if a Seller has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Seller, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled Order. 

2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:

• The Item has not been received by Buyer;
• The Item received is faulty (i.e. malfunction, does not work as intended); 

2.2 Buyer’s application must be submitted via the Adar mobile app.

2.3 Adar will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

2.4 Please note that, if required by Adar, Buyer must ship the Item to a location designated by Adar within ten (10) calendar days after the return request is raised.

2.5 The approval of your request for refund and return will be made by Adar in its sole discretion.  Buyer acknowledges and agrees that Adar’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Adar or its affiliates in relation to such decision.  

2.6 In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Adar to request Adar to continue to hold the purchase monies until a formal determination is available. Adar will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Rights of Sellers

3.1 When Adar receives an application from Buyer for the return of the Item and/or refund, Adar will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by Adar in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should Adar not hear from Seller within the Stipulated Period, Adar will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. Adar will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

4. Condition of Returning Item

4.1 To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

5. Liability of Return Shipping Fee

In the scenario of an unforeseen error from the seller’s end (i.e. malfunction, does not work as intended to the buyer), the seller will pick from the buyer at delivery address in the order, which means the seller will bear the cost on getting back the malfunction item. Seller must pick the Item from the buyer within ten (10) calendar days after the return request is approved. Should Adar not hear from Seller within the Stipulated Period, Adar will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. Adar will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

6. Refunds

6.1 Buyer will only be refunded after Adar has received the confirmation from Seller that Seller has received the returned Item. In the event where Adar does not hear from Seller within a specified time, Adar will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

7. Communication Between Buyer and Seller

7.1 Adar encourages Users to communicate with each other in the event where problem arises in a transaction. As Adar is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.

Last updated: 25 January 2022